Event Response Manager · New
Anyone in the field — a driver, a dispatcher — logs an event from their phone in seconds, no app to install. The right people are notified immediately, and it gets worked with statuses, assignees, comments, and photos until it's resolved. A weekly recap and trend reports by driver, vehicle, and category keep leadership ahead of patterns instead of surprised by them.
From $100/mo, based on your fleet size · includes Coaching Portal features · see full pricing ›
How it works
A mobile entry form covers breakdowns, accidents, delays, complaints, or a driver kudo. No app install required, it works right from a phone's browser, so nothing waits for someone to get back to the office.
Based on the type of event, the right people get notified automatically, so a breakdown reaches the garage and a complaint reaches the person who handles it, without anyone forwarding an email.
Statuses, assignees, comments, and photos track every event from open to closed, so it's visible to the whole team instead of living in someone's head or a group text.
A scheduled weekly recap and trend reports by driver, vehicle, and category mean leadership sees what's repeating before it becomes a bigger problem.
What's included
Log any event from a phone in the field — no app needed.
The right people are notified automatically, based on event type.
Work every event to resolution, with photos attached.
A built-in Friday review that takes five minutes, not a meeting.
Spot patterns by driver, vehicle, and category before they become a problem.
Why it matters
Every incident and kudo lands in one searchable place instead of scattered across texts and calls.
Assignees and statuses mean nothing sits unanswered waiting for someone to notice.
The scheduled weekly recap replaces a standing meeting with a five-minute read.
Event history feeds directly into driver coaching, so patterns turn into conversations.
Pricing
Questions
Breakdowns, accidents, delays, complaints, and driver kudos, all from the same mobile entry form.
No. Event Response Manager works right from a phone's browser, nothing to download or install.
A scheduled report goes out on a set day each week, summarizing what was logged and its current status, so review takes five minutes instead of a meeting.
Event Response Manager includes Coaching Portal features, and event history feeds directly into driver coaching records.
The right people, automatically, based on the type of event, so a mechanical breakdown and a customer kudo don't land in the same inbox.
A short demo, built on your operation. No commitment.
Fleet Integrations